I have used Booking.com several times, and this is the first time I have had this sneaky little debit from EVIIVO.com appear on my account. VERY suspicious!

I have used Travelodge several times, and this is the first I have had this sneaky little £1 debit from Eviivo.com appear on my account! I contacted Travelodge and they have no knowledge or dealings with Eviivo.com! VERY suspicious

Hi, I work for eviivo so wanted to set the record straight: firstly, we have nothing to do with Travelodge! Secondly: We (eviivo) provide a suite of apps to enable hotels and B&B’s to sell their rooms and collect payments online. If you see eviivo on your bank statement this is probably because you have made a reservation with a B&B or hotel and they’re using eviivo. Payments may relate to deposits for bookings, or a cancellation penalty, if you’ve cancelled a booking and a penalty was due. Your hotel’s cancellation and deposit policies are clearly displayed on the confirmation email you will have received. These policies are decided by the hotel and agreed by you at the time of booking and our system does not allow a hotel to collect money from a guest that is not owed in line with the cancellation and deposit policies they have set out. Always check the terms and conditions printed on your booking confirmation because, depending on WHEN your cancellation occurs, your reservation might be subject to late cancellation fees. The hotel or B&B is in control of cancelling and refunding reservations and once they process a booking cancellation by clicking on the “cancel” button in their eviivo suite, eviivo will process the refund on your card immediately (depending on your bank it may take up to 3-7 working days for the refund to appear in your statement). Pre-authorisations and charges Occasionally hotels may also use our system to pre-authorise cards. This is a normal practice as card fraud levels are high in the travel industry. Pre-authorisations are not a charge – they are “permissions” in the sense that we contact your bank to ensure the card is valid and can be charged at the due time for the required amount (similar to car rental companies when you are hiring a car). These pre-authorisations do not take any monies from your account and, if not subsequently charged by the accommodation (for example in the case of a late cancellation fee), they should expire naturally and be cleared by your bank within a few days. As a precaution, we always send a formal automatic request to your bank to cancel any outstanding pre-authorisation whenever you cancel your booking, provided no cancellation fee is due. Not all banks will react quickly to these requests, so please be sure to check with your bank if what is shown on your account is actually a pre-authorisation rather than a charge If neither of the above scenarios apply, please email us at reservations@eviivo.com providing your booking details, including the booking reference and we will do our very best to put this right. We process millions of bookings every year and 99.99% of these go fine but as with most volume services that touch multiple parties (you, hotel, bank, eviivo), every now and again one transaction might go awry. Rest assured that we always investigate and act promptly once we receive the transaction details.

Never used Eviivo, yet have multiple charges on my account. Not once have I used the site or app, but have fraudulent use of my card. Can’t be in three places at once, fingers crossed I get my money back

I have £67.00 from this merchant and had no idea who they are. A check on line and they claim to be a hotel booking programme agency. I asked both hotels I was booked with and they said they did not use them. Credit card provider running fraud check... will update here!

Eviivo have taken £600.00 from my account and then put it back a few days later? No idea who they are or why?

Currently have a £80 charge showing but nowhere on my emails does it show I would have a deposit of this taken or secured, and full balance is due directly to the hotel. Also no information about the booking on the statement really suspicious and have notified the bank just incase it goes out of my bank.

Charged an extra £90 pending charge by Eviivo for a hotel room that was already fully paid for. No sense from hotel or Eviivo why and how to get it back or why it was taken without my consent. If you know Eviivo are somehow involved in the transaction then don't book the hotel

Eviivo has taken £110 from my bank account and I don't why